The rewards will be in the form of MO Points, which are loyalty points that can be redeemed in the checkout process for you to enjoy a discount for the purchase.
Simply visit the webpage https://the-mo.shop/account/register and help to fill out some standard contact information. That’s it! Your MO Convivium account is all set up. Afterwards, you can check the details of your account by clicking on the round pop-up button, “Your MO Points”, located at the bottom-right corner of the webpage.
You can earn MO Points by:
1. Signing up (1,000 MO Points as the entry rewards);
MaskOn surgical (flat) face masks come in S / M / L configurations. Please refer to product page for details and availabilty.
3D masks and KF masks are only offered in one universal size, which is designed to fit most face shapes.
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept: Visa, MasterCard, American Express, Apple Pay, Google Pay.
We regret that we cannot make or accept any changes once your order is confirmed.
Please be reminded to recheck the item, color, size, quantity, total amount and delivery information before you checkout.
If you encounter any issues with your order, please contact our customer support at firstname.lastname@example.org for further assistance. We will try our best to accommodate your needs.
Once the order is confirmed and the payment is successful, the product will be shipped within 2 working days. The delivery generally takes 5 working days, please expect longer delivery time during public holidays.
After the order is shipped, an order shipping confirmation mail, including the waybill number, will be sent to you. You may refer to the information to track the order status with the corresponding service provider accordingly.
For delivery related questions, please contact our logistics partners GOLS by email: email@example.com
Shipping & Returns
Yes, at the moment we ship to 4 locations outside of Hong Kong: Japan, Macau, Singapore, and Taiwan. For shipment details, please refer to "Delivery & Tracking", located at the bottom of the webpage.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following information:
- The order number - The faulty item's name - A description of the fault - A photo of the faulty item (even better if it comes with the photo of the delivered packages so we could see if it is damage in transit)
Please note returns are only applicable to faulty items and no other reason. If your item has become faulty outside of our 14 days return timeframe, you will no longer be able to create a return request.
We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend you to check if the situation of one of the following:
1. We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.
2. The item(s) you ordered may have been out of stock. Please check your email to see if we've sent you an email about this.
If an item is really missing, please get in touch with the order number and the missing item's name and number.
We will always try our best to process any refund request caused by defected or damaged goods within 7 working days. The actual payout of refund depends on the payment processing provider and your credit card issuer.
Car Disinfection + Antimicrobial Coating Service
The service involves two main steps:
1. Disinfecting your car 2. Applying the antimicrobial coating, then waiting for it to dry
The whole process requires about 25-30 minutes.
The antimicrobial coating is tested to be safe for applications on multiple surfaces and should not affect car performance nor should it damage the car's interior. If in doubt, you may ask the operator to spray on a small surface area to check first.
The antimicrobial coating formula is water-based, anti skin irritation, and safe for humans. In fact, it even offers anti-fungal properties.
The formula is free of: - dermal toxicity - heavy metal - volatile organic compounds - chlorine dioxide - harmful nano-particles
After servicing, customers may find a slightly acidic smell inside the car—this is a natural occurrence of the organic ingredients in the product. It is safe and the smell should dissipate in a few days. You may open the windows or turn on the A/C to expedite the process.
Under lab tested conditions, including thermal cycling (-20 degrees to +50 degree celsius) the antimicrobial efficacy lasted over 6 months. The efficacy is affected by practical usage patterns, such as abrasion from physical wear and tear, and also repetitive cleaning with chemical / acidic cleaning agents. We recommend to use a damp towel to clean the sprayed surfaces when necessary to maintain the integrity of the antimicrobial coating.